Return Policy

Return & Refund Policy

At Aartin, we want you to love your handcrafted lighting pieces. If something isn't quite right, we are here to help make it smooth and straightforward.

1. 14-Day "No Questions Asked" Returns

We offer a 14-day return policy from the date your product is delivered. If you change your mind, you can return your item with no questions asked.

  • Return Shipping Cost: The cost of return shipping is to be borne by the customer.

  • Item Condition: Items must be returned in a saleable condition.

We cannot accept returns for:

  • Items that have been installed, modified, or used.

  • Items with damaged or written-on inner packaging.

  • Items that are damaged during return transit (please ensure items are securely packaged).

2. Damaged Items on Arrival

We take utmost care in packaging our handcrafted items, but if you happen to receive a damaged item:

  • Action Required: Please reach out to our team via email within 24 hours of delivery, attaching clear pictures of the damaged item.

  • Resolution: This allows us to investigate immediately and provide you with a free replacement or a refund, whichever is best applicable to the scenario.

  • Note: After this 24-hour period, we cannot accept responsibility for postal damages or incomplete fittings.

3. Faulty Items & Wiring Issues

If you receive a faulty item (such as wiring issues or the product not working):

  • Please update us as soon as possible.

  • We will arrange to pick up the faulty item and send you a free replacement at no extra cost.

4. Partially Faulty Items

For items that are only partially faulty or have a damaged sub-component:

  • We will send a replacement of the damaged part if possible, or issue a partial refund for the affected part.

5. Warranty Claims

For any issues arising within the official warranty period:

  • Contact us via email or phone to initiate a claim.

  • We will provide a free replacement of the faulty part or item.

6. Limitation of Liability

  • Third-Party Costs: We are not liable for any related costs incurred by the customer, such as electrician fees, professional installation charges, or loss of earnings.

How to Start a Return or Claim

To start a return, report a damaged item, or raise a warranty claim, please email our support team with your order number and details, and we will guide you through the next steps.