Privacy & Cookie Policy

At Aartin ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase our handcrafted lighting, or interact with us.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following types of information:

  • Identity & Contact Data: Your full name, billing address, delivery address, email address, and phone number.

  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect data through:

  • Direct Interactions: When you fill out forms, make a purchase, sign up for our newsletter, or communicate with our customer support team via email or phone.

  • Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar tracking technologies. 

3. How We Use Your Personal Data

We use your personal data only where permitted by law, most commonly in the following circumstances:

    • To process and deliver your order (including managing payments and coordinating with delivery partners.

    • To manage our relationship with you (notifying you about changes to our terms or policy, or responding to support/warranty queries).

    • To improve our website, products, marketing, and customer relationships.

    • To send you marketing communications regarding new collections and brand updates (where you have opted in). 

4. Disclosures of Your Personal Data

We may share your data with trusted third parties to run our business operations effectively:

    • Service Providers: IT and system administration service providers, Shopify (our e-commerce platform hosting provider), and fulfillment/inventory partners (such as Mintsoft).

    • Delivery Partners: Couriers and shipping companies required to deliver your orders.

    • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, and accounting services.

    • Legal Requirements: Law enforcement or regulatory authorities if required by law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, agents, and contractors who have a business need to know. 

6. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of access: You have the right to ask us for copies of your personal data.

  • Right to rectification: You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.

  • Right to erasure: You have the right to ask us to erase your personal data in certain circumstances.

  • Right to object/restrict processing: You have the right to object to or restrict the processing of your personal data in certain circumstances.

7. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently, as well as to provide reporting information and personalized experiences.

How We Use Cookies

Aartin uses cookies for several purposes:

  • Essential Cookies: Necessary for the operation of our website (e.g., allowing you to add items to your shopping cart and securely checkout on Shopify).

  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.

  • Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you.

  • Targeting/Marketing Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests (such as Google Ads or Meta partnership ads).

Managing Your Cookie Preferences

When you first visit our website, a cookie banner will appear asking for your consent to set non-essential cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Contact Us

If you have any questions about this Privacy & Cookie Policy, wish to exercise your legal rights, or have any concerns regarding your data, please contact our team via email at our official support address.