Most Aartin products are delivered within 5–10 working days from the date your order is confirmed.

For larger furniture-sized lighting pieces, bespoke finishes, or made-to-order items, delivery may take longer. Estimated lead times are always displayed on the product page.

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow its journey.

For larger deliveries, our courier partner may contact you directly to arrange a convenient delivery date.

We currently deliver throughout the United Kingdom.

If you're interested in international delivery, please contact our team before placing your order and we'll be happy to advise on available options.

Please inspect your order carefully upon delivery.

If your packaging appears damaged, or your item arrives with any faults, please notify us within 48 hours and include photographs where possible. This allows us to resolve the issue as quickly as possible.

We hope you'll love your Aartin purchase. However, if you've changed your mind, eligible items may be returned within 14 days of delivery.

To qualify for a return, products must:

• Be unused and in their original condition
  
• Include all original packaging
  
• Be returned with all accessories and components
  

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.

The following products cannot be returned unless faulty:

• Made-to-order products
• Bespoke or customised lighting
• Clearance or final sale items
• Products that have been installed or modified

If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible.

Our team will assess the issue and arrange an appropriate solution, which may include:

• Replacement parts
• Product repair
• Exchange
• Full refund where applicable
  

Please include photographs and your order number when contacting us.

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

If you'd like a different finish, size, or product, we recommend returning your original order (where eligible) and placing a new order.

This ensures the quickest possible processing.